* What the customer wants is not the drill, but the hole.
* A service, even after the development is done,
must be revised through relentless communication with users,
and evolved instantly and continuously in response.
(Naver’s search, blog, Daum Café…)
* The reason I judge Samsung, LG, and SKT as still lacking (against Apple) is
they outsource even their own website and community.
Their own content should be reflected by internal capability, through service design.
: the eyes of the user, the head of the business person, the hands of a woman.
* Time + space + relationship (connect, contact, context)
* Entertainment + communication, relationship.
