Why Service Design Matters
[Key Point]
Manufacturing labor productivity ranks 2nd among 19 comparison OECD member countries, while the service industry ranks 20th among 22 comparison countries.
-> This makes the importance of service design visible.
(Article summary)
It may seem surprising that manufacturing still accounts for the majority of domestic production. This is likely due to the influence of companies such as Samsung, LG, and Hyundai.
This is not written as criticism. Their role is important, and there is much to be grateful for. Still, too much attention is concentrated only in that direction. Why? The answer is obvious.
(When people say "Samsung," they think of the best marriage prospect -> so all the country's talent? flows there -> and the service sector ends up carrying a relatively lower social status, haha.)
[Source] (Seoul = Yonhap News) Reporter Ok Cheol, oakchul@yna.co.kr
Korea's labor productivity was found to remain in the lower tier, ranking 23rd among 34 OECD member countries. In particular, hourly labor productivity ranked 28th, close to the very bottom.
The Ministry of Trade, Industry and Energy and the Korea Productivity Center announced on the 25th that, according to OECD comparative analysis of labor-productivity trends among member countries and competing countries, Korea's labor productivity per employed person in 2011 was measured at 62,185 dollars.
(Omitted: full article -> http://media.daum.net/economic/industry/newsview?newsid=20130425110317616 )
Korea's service-sector labor productivity was especially weak compared with manufacturing. In a 2010 comparison by industry, Korea's manufacturing labor productivity was 97,382 dollars, ranking 2nd among 19 comparison OECD member countries, while service-industry productivity was only 45,602 dollars, placing 20th among 22 comparison countries.
Manufacturing productivity was 80.8% of the U.S. level and even higher than Japan at 118.3%. By contrast, service productivity stood at only 48.8% of the U.S. level and 66.7% of Japan's.
Korea's productivity per service-sector worker was only 46.8% of that of manufacturing. From 2001 to 2010, manufacturing labor productivity grew at an average annual rate of 7.02%, while the service sector grew at only 1.26%, an extremely slow pace.
(Omitted: full article -> http://media.daum.net/economic/industry/newsview?newsid=20130425110317616 )
