UX Study 02: Stakeholders Maps
What is a stakeholder?
Anything that influences the process of reaching a given task and its goal.
How the concept of 'stakeholder' developed
By breaking stakeholders down into finer categories, complex and fuzzy relationships can be clarified and precisely reflected in the relevant area.
What is a stakeholder map?
A visual, physical representation of the various groups tied to a particular service — employees, customers, partner organizations, and other stakeholders — diagramming the relationships between the groups for analysis.
Why you need a stakeholder map
It plays a key role in helping both external and internal stakeholders understand the importance of their own role in a project and clearly recognize their relationships with others, so unexpected problems can be prevented and potential opportunities can be spotted.
How to use a stakeholder map
1. Compile a full list of stakeholders.
— The point of the map is to surface stakeholders the service provider hadn't mentioned (or noticed).
2. Look at how each group in the list relates to and interacts with the others.
— The goal of this process is to identify pain points and spot potential opportunity areas,
then visualize it so it's easy to understand.
Where stakeholder maps apply
Service blue-print, Journey map
