HCI Study — Second In-Person Meeting
2012.09.22
While giving a presentation and sharing opinions, a few issues came up.
The meeting ran long, and there were parts I could not answer because I did not know them well, so I am organizing them here.
Issue 01
Setting a big direction and delivering it step by step to users, so that they can get used to it,
reducing resistance and the cost of learning — that is what the App Store is.
vs
From the iPod onward, usage records have been actively collected, and through that kind
of efficient feedback process, the App Store was built.
-> No matter how much the social current has leaned toward social networks and viewer participation,
just as a writer should unfold the story in line with their own thinking and intent,
and just as, in Agile methodology, user feedback is important but it cannot change the direction and vision of the project,
if the designer has no clear intent, even the best feedback is like a ship built without a blueprint.
If a ship is built for an Atlantic voyage, then before setting sail,
I think it must not be swayed by feedback about the weather or the surroundings.
+) If the fickle weather is the consumer, then the business model or the platform is the ship,
and the one who designs it is the shipbuilder.
Immediate feedback on the weather and the recording of it fall to the navigator — that is, the owner.
Building something on the basis of feedback can be dangerous.
Feedback has to have direction and validity as a premise.
Issue 02
Individual cognition and learning vs. social cognition and learning are different layers.
vs
Even if the layers are different, those layers gathered together are what draws the picture.
If you start separating the layers, the very theory of UX and service design does not hold together.
Issue 03
The process of learning a tool is essential.
Through social learning processes, people adapt and learn, often without realizing it, new devices or environments.
For example, on the back of many failed usability tests for touch interfaces,
the iPhone touch interface reached near-perfect usability.
In the end, the learning process produces different usability outcomes.
vs
The touch interface and the iPhone interface are separate things,
and it is also hard to see this as step-by-step progress, or familiarity/learning regarding user usability.
It is because it is not a touch interface but a gesture interface.
In other words, the way the user's mental model is built
and the developer's direction (intent) regarding usability are different, so
it is hard to call it step-by-step progress.
(Especially the iPhone.) The progress of the touch interface is closer to the Android phone.
Touch technology for the gesture interface vs. gesture technology based on touch technology.
